- See OB021 for basic setup of Service Schemes
This is where you have one scheme but given the priority of the job, this may change both the charges and the Service Levels.
This scheme has linked schemes
When a job is logged see the effect when a different priority is accepted;
Example charges for the low scheme
Example of how charges can differ from the high scheme
log a job using the service scheme and note the Performance values
Change the job to high recalculates and charges any term linked to high
Change to Low and these are updated again
Please note: All related schemes in the set need to refer to the others in the set. This is so that you can change to the "low" priority and then change to another level in the set. If the "low" didn't reference the others in the set then it would not update the values.